In the bustling landscape of commercial society, there exist understated yet formidable forces that quietly reshape the industry's frameworkThese entities remain relatively unknown to consumers and seldom engage in ostentatious marketing, yet they serve as critical drivers of industry transformationOne such company is Dmall, an under-the-radar player in the retail technology sectorFunctioning as a hidden champion, Dmall empowers the industry in a subtle manner, constructing a future based on long-term principles while using technology and foresight to elevate the retail sector to unprecedented heights.

As China’s inaugural publicly listed retail technology solution provider, Dmall marked a significant milestone when it successfully debuted on the Hong Kong Stock Exchange in October 2024. This critical moment not only validates Dmall's innovative capabilities but also highlights the high recognition from global capital markets regarding its unique advantages in retail digital transformation and AI technology application.

Dmall is one of the invisible forces enabling the industry behind the scenesFor many average investors, the first names that come to mind when speaking about the retail sector might be supermarket giants like Walmart, 7-11, or even local favorites such as Pang DonglaiThe technology providers that support these businesses often operate like public utilities—integral yet not face-forward in their consumer relationshipsJust as Contemporary Amperex Technology Co. (CATL) has significantly contributed to the success of electric vehicle enterprises through battery production, Dmall builds solid technological foundations, overshadowed by the brands that consumers know and trustRespected clients such as 7-11, Watsons, Megafit, Yonghui, and Metro have fostered long-term partnerships with Dmall, reflecting the firm’s deep understanding and commitment to the retail industry.

Positioned as a quiet enabler of innovation, Dmall has endured numerous cycles of technological evolution and economic changes, adeptly adapting to the rise of e-commerce, the pervasive reach of mobile internet, and the rapid convergence of online and offline environments

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The company consistently stayed ahead of the curve by challenging conventional technological frameworks and actively pushing for innovation in both technology and business modelsEvery significant market shift presents opportunities that Dmall manages to seize, leading to what can be described as its “springtime.”

During the early days of retail before it underwent complete digitalization, Dmall showcased remarkable foresight by spearheading the digital and intelligent upgrades of retail properties, paving a solid foundation for companies' future growthThis transformation directly translated into a competitive edge in AI technology applicationsBy deeply integrating digital and intelligent technologies, Dmall opened new pathways within the retail industry while laying the groundwork for subsequent AI implementation.

The company's efforts have been robustly validated in the marketAccording to research from Sullivan, Dmall not only maintains a solid foothold as the top retail technology service provider in China, but also commands a leading 13% share in the broader Asian market.

Firmly committed to long-term strategies, Dmall strategically delves into the realm of AI applicationsAdopting an "all in AI" approach, the company keeps in line with domestic and international advancements in large-scale model technologiesWhether it’s the pioneering developments of Doubao or the overwhelming success of ChatGPT, Dmall has engaged in extensive testing and integrationRecently, with the launch of the large-scale AI model DeepSeek, Dmall swiftly localized deployments, aiding in the upgrades to AI Dmall OS 3.0. Over the two-year span since the early months of 2023, AI applications have flourished in various critical scenarios, from AI-driven fresh product recommendations across all channels to intelligent customer service guided by AI, showcasing tangible value for clients.

As Zhang Wenzhong aptly stated, “We can lag behind competitors, but we cannot fall behind the times.” Dmall has discerned its trajectory amidst the AI surge

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The company has deeply explored generative AI applications from the release of ChatGPT to the contextual implementation of related technologies, advancing with careful precision at each stepWhile many enterprises might remain stagnant at the conceptual phase for their new products, Dmall has prioritized testing and iteration, ensuring stability and practicality are at the forefront of their technological endeavorsBefore launching new solutions, they undergo multiple rounds of internal validations, and post-launch, the primary goal is to emphasize the technology's sophistication rather than rushing for market visibilityThis pragmatic approach not only enables the rapid spread of Dmall's technological solutions but also garners significant recognition from customers.

At present, AI has become deeply integrated into various subscenes within the retail sectorThrough consistent practice, Dmall has accumulated a mature technological strategy, where AI serves not just as a label but as a pivotal driving force for retail enterprises in terms of transformation and enhancing competitiveness.

In the realm of green and low-carbon transformation, Dmall maintains its focus on technology leadership and pragmatic execution, proactively embedding sustainability into its technological offeringsBy harnessing digital solutions across every segment of the supply chain, employing energy-efficient sensors, and building a multi-layered energy consumption monitoring system, they assist businesses in formulating energy-saving plans, spearheading the industry toward a low-carbon economy while establishing a benchmark for others.

With a humble and pragmatic approach, Dmall relentlessly injects technological vitality into the industryArmed with a long-term strategic vision, they navigate the path to an ambiguous future, taking steady strides toward enduring successWith commitment and resolve, a promising future awaits.

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